Mercuri Urval

Manager Customer Service & Technical Support - Eindhoven

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Plaatsingsdatum 29-03-2018 Functiecategorie Techniek - Werkvoorbereiding (B...
Standplaats Eindhoven Niveau Management
Opleidingsniveau HBO Dienstverband Vast contract - Bepaalde tijd m...
Uren 40 Salaris Good working conditions.
Shimano is a leading worldwide supplier of highly advanced bicycle components, fishing tackle and other sports equipment (including soft goods). Shimano Europe Holding B.V. is the intermediate between the headquarter in Japan and the European bicycle and fishing tackle market for sales, marketing, product development and technical service. Shimano Europe maintains intensive contacts with distributors, original equipment manufacturers (OEM’s), wholesalers and the bicycle and fishing tackle retail business. Shimano’s brand new European head office is located at the High Tech Campus in Eindhoven. In order to further strengthen the team we are currently looking for a

Manager Customer Service & Technical Support
team player who strives for performance excellence of all products

In this position you are responsible for ensuring service, technical support and education for Shimano Europe and its customers. You will ensure correct handling of complaints, liability issues, replacement actions, recalls, quality procedures and technical feedback to the organization in order to secure the compliance with quality standards and customer expectations. You will observe, report and influence the development of new standards in line with the production requirements and possibilities of Shimano and in line with legislation. You are responsible for managing and developing the team (5-6 people) in order to enable them to realize their team goals. You will closely cooperate with distributors, OEM’s and the internal organization by using different communication sources (including webinars, social media, etc.). You will report to the Marketing Director of Shimano Europe.

Shimano is looking for an independent manager with intercultural awareness and sensitivity. You are a great team worker who takes ownership. Strong analytical capabilities and able to communicate on different levels. Your profile:
  • Bachelor degree in a technical direction.
  • Several years of experience in a similar position and leading a technical department.
  • Knows what it is to work with technical standards, product liability and norming issues.
  • International experience and affinity with the bike industry are both a big plus.
  • Fluent in English and German; Dutch is a plus.

The Manager Customer Service & Technical Support will work from the office in Eindhoven. Travelling takes approximately 25% of the role, mainly to HQ Japan, bike makers, distributors, dealers and events.

Shimano offers a challenging position in an international organization. The opportunity to work with a broad range of products, from hard goods to soft goods. The chance to cooperate with different external stakeholders and a strong internal team. You are in close contact with product development and are well informed about all of the latest innovations. A pleasant, dynamic and informal working environment with colleagues who are proud to work for Shimano. Good working conditions and development opportunities, individual and company bonus, collective health insurance and a pension-scheme.

Are you interested to work for a world known brand? Please apply in English using the 'Apply' button or on You will find the vacancy under reference number 4679 or via the search phrase “Shimano”.
For additional information you can contact Nelleke van der Haar, Researcher at Mercuri Urval, on +31 (0)40 - 266 98 00. See also

Agency calls are not appreciated.
Meer informatie
Deze vacature betreft een fulltime functie.

Functiecategorie(ën) Techniek - Werkvoorbereiding (Berekening/Planning)
Branch(es) Detailhandel / Groothandel
Provincie(s) Noord-Brabant
Trefwoorden Vacancy, Full-time, Noord-Brabant, Eindhoven, Manager Technical Support, Manager Customer Service.


Contactpersoon Nelleke van der Haar
Telefoon 040-2669800